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BEST Annual Conference 2024: Current challenges and opportunities facing public transport. Turku 23rd and 24th of May 

Get access to benchmark data, share ideas and experience with other public transport authorities!


BEST workshop #2 -2024:

Leisure trips – how to increase PT’s market share?

26. sep. 2024, 12:00 – 15:00

The workshop will be hosted on Teams by Nysse, the public transport authority for the Tampere region. 

The results of the BEST Survey (January - April 2024) for published

The BEST survey measures the citizen satisfaction with about 30 aspects of public transport. It is a web survey that provides benchmark data for the 11 BEST partner & member organisations. The BEST survey results are available in our PowerBI report.


Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST. Contact your member of the analysis group for more information.

BEST Key Figure Database

The BEST key figure database provides basic statistics for the member organisations related to public transport supply, demand and financial numbers etc. The key figures for 2023 will be available in April 2024.


Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST.  Contact your member of the key figure group for more information. 



Image by Annie Spratt


BEST stands for Benchmarking European Service of public Transport and is a project that started in 1999 with the overall objective to increase the use of public transport in European urban areas.

Our objective is to strengthen the focus on customers' needs, demands and expectations and to establish a learning process among

public transport professionals.



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