ABOUT

What is BEST?

BEST stands for Benchmarking European Service of public Transport and is a project that started in 1999 with the overall objective to increase the use of public transport in European urban areas.

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Our Objective

BEST objective is to strengthen the focus on customers' needs, demands and expectations and to establish a learning process among public transport
professionals.

The overall aim is to increase the use of public transport in European urban areas.

The added value to participate in BEST are:

• Provide further knowledge on drivers of customer satisfaction and benchmark across participants.
   

• Increase quality and efficiency through quick access to a wide network of experts.
   

• Increase the pace of development within organisations by learning from each other's experiences.
   

• Reduce costs by adopting working methods or standards.

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