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BEST Annual Conference 2024: Current challenges and opportunities facing public transport. Turku 23rd and 24th of May 

Get access to benchmark data, share ideas and experience with other public transport authorities!

THE BEST NETWORK

Upcoming
BEST workshop #2 -2024:

Leisure trips – how to increase PT’s market share?

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26. sep. 2024, 12:00 – 15:00

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The workshop will be hosted on Teams by Nysse, the public transport authority for the Tampere region. 

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The results of the BEST Survey for 2023 published

The BEST survey measures the citizen satisfaction with about 30 aspects of public transport. It is a web survey that provides benchmark data for the 11 BEST partner & member organisations. The BEST survey results are available in our PowerBI report.

 

Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST. Contact your member of the analysis group for more information.

BEST Key Figure Database

The BEST key figure database provides basic statistics for the member organisations related to public transport supply, demand and financial numbers etc. The key figures for 2023 will be available in April 2024.

 

Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST.  Contact your member of the key figure group for more information. 

News

Events

  • fre. 26. apr.
    BEST Key figure group - annual meeting 2024
    26. apr. 2024, 10:00 – 14:00
    Teams
    In the annual meeting the members of the key figure group look into the reported key figures, discuss the need for adjustments, analyse trends and developments and the reasons for change.
    Learn more
  • tor. 23. mai
    BEST Annual Conference 2024: Current challenges and opportunities facing public transport
    23. mai 2024, 10:00 CEST – 24. mai 2024, 12:30 CEST
    SCANDIC HAMBURGER BÖRS, Kauppiaskatu 6, 20100 Turku, Finland
    The BEST Annual Conference will be held in Turku, Finland's oldest city, on May 23rd and 24th, 2024. It allows participants to exchange ideas and experiences with professionals from other PTAs and learn about the city that achieves the highest citizen satisfaction score in BEST.
    Register
  • tor. 26. sep.
    BEST Workshop #2 - 2024: Leisure trips – how to increase PT’s market share?
    26. sep. 2024, 12:00 – 15:00
    Teams
    TBA
    Register
  • fre. 15. nov.
    BEST workshop #3 - 2024: How to make use of artificial intelligence?
    15. nov. 2024, 09:00 – 12:00
    Teams
    SL will host the workshop that takes place on Teams.
    Register
  • tor. 29. feb.
    BEST workshop #1 - 2024: Strategies for keeping younger people on public transport
    29. feb. 2024, 09:00 – 12:00 CET
    Teams
    What are the magic tricks to make young people fall madly in love with public transport – and stay faithful throughout their adolescence and adulthood?
    Details
  • tir. 13. feb.
    BEST Analysis group meeting 2024
    13. feb. 2024, 10:00 – 14:00 CET
    Teams
    In the analysis group meeting, analysts from participating partners and member organisations discuss the survey results based on context/what has happened in each city/region. They also discuss research ideas and experiences based on past, current and planned research projects.
    Learn more
  • ons. 15. nov.
    BEST workshop #3 - 2023: Changing travel behaviour – post covid
    15. nov. 2023, 12:00 – 15:00
    Teams
    HSL will host the workshop that takes place on Teams.
    Details
  • tir. 13. juni
    BEST Workshop #2 - 2023: Communication and marketing
    13. juni 2023, 12:00 – 16:00 CEST
    Teams
    What is the secret of successful public transport marketing. Come and share big or small success stories with others. You can tell about the use of new channels, experiments or wider campaigns. The focus of the meeting is on marketing, but successes in communication can also be included.
    Details
  • tor. 04. mai
    BEST Annual Seminar 2023
    04. mai 2023, 12:00 CEST – 05. mai 2023, 15:00 CEST
    Oslo, Ruter S, Jernbanetorget 1, 0154 Oslo, Norway
    The BEST Annual Seminar will take place in Oslo on the 4th and 5th of May 2023 and gives participants the opportunity to exchange ideas and experience with professionals from other PTA's. The seminar is also open to non-member PTA's.
    Details
  • tor. 20. apr.
    BEST Key figure group - annual meeting 2023
    20. apr. 2023, 10:00 – 14:00
    Teams
    In the annual meeting the members of the key figure group look into the reported key figures, discuss the need for adjustments, analyse trends and developments and the reasons for change.
    Learn more
  • tir. 28. mars
    BEST Planning Committee Meeting (PCM)
    28. mars 2023, 13:00 – 14:00 CEST
    Teams
    Learn more
  • fre. 17. mars
    BEST workshop #1 - 2023: Experience with flexible bus lines / on-demand transportation
    17. mars 2023, 08:45 – 12:00 CET
    Teams Meeting
    Let’s discover together how “on-demand transport” is organised, how it works and how it is perceived by customers. Presentations (requires login): https://www.benchmarkingpublictransport.org/reports/055cc4f9-4368-41e8-b541-fb430e95fa4e
    Details
  • tor. 09. feb.
    BEST Analysis group meeting 2023
    09. feb. 2023, 10:00 – 14:00
    Teams
    In the annual meeting, analysts from participating partner and member organisations, analyse the survey results. Based on the context and what has happened in each city/region they look into which factors that can explain the results.
    Learn more
Image by Annie Spratt

ABOUT US

BEST stands for Benchmarking European Service of public Transport and is a project that started in 1999 with the overall objective to increase the use of public transport in European urban areas.

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Our objective is to strengthen the focus on customers' needs, demands and expectations and to establish a learning process among

public transport professionals.

Clients

PARTNERS

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