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BEST workshop #1 - 2023: Experience with flexible buslines / on-demand transportation

Updated: Jan 25, 2023

Hosted by SL on Teams, 17 th of March 2023 from 09.00 to 12.00 CET



BEST WS-1_2023_Experience with flexible lines v01 (1)
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What are our motives and experiences about “on-demand transportation” (flexible bus lines)? Let’s together discover how “on-demand transport” is organised, how it works and how it is perceived by costumers. It can be a great leap forward by redefining what convenient transport means for certain areas of our regions with sparse population. In terms of expert languages: Demand-Responsive Transport (DRT), Microtransit or On-Demand Transport (ODT) has taken on many forms over the last years. From dial-a-ride shuttle services, taxis and now App-based pick up and drop off options, transport services that

are on-demand, are making life easier and more convenient for commuters. Our role and options as PTAs is interesting to look on and to discuss it in workshop form.


There is a row of interesting questions/subjects to talk about:

  • What was the motive/reason for introducing flexible, on-demand transport solutions?

  • How is the solutions organised / which concept is applied? Including cost / financing scheme, IT-tools e.g. booking systems, organisation and responsibilities, etc.

  • Traffic operators: their role in organising the concept?

  • Communication: how was the concept presented to citizens/customers?

  • How is the acceptance among users? How does it work?

  • Experiences and conclusions about the used solution/concept

  • Recommendations to other


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