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Workshop held: Experience with flexible bus lines / ODT

Get access to benchmark data, share ideas and experience with other public transport authorities!


BEST workshop #1 -2023:

The first workshop in 2023 will focus on our experience with flexible bus lines /

on-demand transportation. For more info about the event click the link below. For info about other events, see the event calendar. 

BEST Survey Results 2022

The BEST survey measures the citizen satisfaction with about 30 aspects of public transport. It is a web survey that provides benchmark data for the 11 BEST parnter & member organisations. The BEST survey results 2022 are now available in our PowerBI report. Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST. Contact your member of the analysis group for more information.

BEST Key Figure Database

The BEST key figure database provides basic statistics for the member organisations related to public transport supply, demand and financial numbers etc. The key figures for 2022 will be available in April 2023. Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST.  Contact your member of the key figure group for more information. 



Image by Annie Spratt


BEST stands for Benchmarking European Service of public Transport and is a project that started in 1999 with the overall objective to increase the use of public transport in European urban areas.

Our objective is to strengthen the focus on customers' needs, demands and expectations and to establish a learning process among

public transport professionals.



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