BEST workshop #2 - 2024 held: Leisure trips – how to increase PT’s market share?

Presentations

Get access to benchmark data, share ideas and experience with other public transport authorities!

THE BEST NETWORK

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Upcoming
BEST webinar #3 -2024:

How to make use of artificial intelligence?

15. nov. 2024, 08:30 – 12:00 CET

Join us for an insightful discussion on artificial intelligence's current and future applications in public transportation. SL will host this webinar that takes place on Teams.

More info

The results of the BEST Survey (January - August 2024) for published

The BEST survey measures the citizen satisfaction with about 30 aspects of public transport. It is a web survey that provides benchmark data for the 11 BEST partner & member organisations. The BEST survey results are available in our PowerBI report.

Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST. Contact your member of the analysis group for more information.

Go to PowerBI report

BEST Key Figure Database

The BEST key figure database provides basic statistics for the member organisations related to public transport supply, demand and financial numbers etc. The key figures for 2023 are now available.

Access to the report requires a licence to PowerBI, and that your organisation is a member of BEST. Contact your member of the key figure group for more information.

Go to PowerBI report

News

BEST - how it all started in 1999

During the late 1990s implementation of a new Rail Traffic Management System in the Stockholm metro caused severe disturbances. Our...

Ruter holds the chairmanship of BEST

Since January 1, 2023, Ruter has held the chairmanship of BEST, taking over from SL/Region Stockholm. Trine Holand, head of Ruter’s...

BEST workshop #1 - 2023: Experience with flexible buslines / on-demand transportation

Hosted by SL on Teams, 17 th of March 2023 from 09.00 to 12.00 CET What are our motives and experiences about “on-demand transportation”...

Documentations and presentation from the BEST Workshops held in 2022

Below you will find presentations and other info from the workshops held in 2022. Workshop 1 - 18th of March 2022: New ticket products -...

Events

fre. 15. nov.
BEST Workshop #3 - 2024: How to make use of artificial intelligence?
15. nov. 2024, 08:30 – 12:00 CET
Teams
Join us for an insightful discussion on artificial intelligence's current and future applications in public transportation. SL will host this workshop that takes place on Teams.
Details
tor. 26. sep.
BEST Workshop #2 - 2024: Leisure trips – how to increase PT’s market share?
26. sep. 2024, 12:00 – 15:00 CEST
Teams
Leisure-related business is growing, but are leisure trips by public transport also increasing? Join us on September 26th, 2024, from 12:00 to 15:00 at Teams, as we host a workshop discussing and sharing tips on how to increase the usage of public transport for leisure travel.
Details
tor. 05. sep.
Follow-up to BEST workshop #1 - 2024: Which factors affects percieved safety in public transport
05. sep. 2024, 09:00 – 12:00 CEST
Teams
In this workshop, we will delve into the factors that influence perceived safety on public transport. We’ll explore which customer groups are most concerned about safety, how these concerns impact the use of public transport, and discuss potential strategies to address these issues effectively.
Details
tor. 23. mai
BEST Annual Conference 2024: Current challenges and opportunities facing public transport
23. mai 2024, 10:00 EEST – 24. mai 2024, 12:30 EEST
SCANDIC HAMBURGER BÖRS, Kauppiaskatu 6, 20100 Turku, Finland
The BEST Annual Conference will be held in Turku, Finland's oldest city, on May 23rd and 24th, 2024. It allows participants to exchange ideas and experiences with professionals from other PTAs and learn about the city that achieves the highest citizen satisfaction score in BEST.
Details
fre. 26. apr.
BEST Key figure group - annual meeting 2024
26. apr. 2024, 10:00 – 14:00
Teams
In the annual meeting the members of the key figure group look into the reported key figures, discuss the need for adjustments, analyse trends and developments and the reasons for change.
Learn more
tor. 29. feb.
BEST workshop #1 - 2024: Strategies for keeping younger people on public transport
29. feb. 2024, 09:00 – 12:00 CET
Teams
What are the magic tricks to make young people fall madly in love with public transport – and stay faithful throughout their adolescence and adulthood?
Details
tir. 13. feb.
BEST Analysis group meeting 2024
13. feb. 2024, 10:00 – 14:00 CET
Teams
In the analysis group meeting, analysts from participating partners and member organisations discuss the survey results based on context/what has happened in each city/region. They also discuss research ideas and experiences based on past, current and planned research projects.
Learn more
ons. 15. nov.
BEST workshop #3 - 2023: Changing travel behaviour – post covid
15. nov. 2023, 12:00 – 15:00
Teams
HSL will host the workshop that takes place on Teams.
Details
tir. 13. juni
BEST Workshop #2 - 2023: Communication and marketing
13. juni 2023, 12:00 – 16:00 CEST
Teams
What is the secret of successful public transport marketing. Come and share big or small success stories with others. You can tell about the use of new channels, experiments or wider campaigns. The focus of the meeting is on marketing, but successes in communication can also be included.
Details
tor. 04. mai
BEST Annual Seminar 2023
04. mai 2023, 12:00 CEST – 05. mai 2023, 15:00 CEST
Oslo, Ruter S, Jernbanetorget 1, 0154 Oslo, Norway
The BEST Annual Seminar will take place in Oslo on the 4th and 5th of May 2023 and gives participants the opportunity to exchange ideas and experience with professionals from other PTA's. The seminar is also open to non-member PTA's.
Details
tor. 20. apr.
BEST Key figure group - annual meeting 2023
20. apr. 2023, 10:00 – 14:00
Teams
In the annual meeting the members of the key figure group look into the reported key figures, discuss the need for adjustments, analyse trends and developments and the reasons for change.
Learn more
tir. 28. mars
BEST Planning Committee Meeting (PCM)
28. mars 2023, 13:00 – 14:00 CEST
Teams
Learn more
fre. 17. mars
BEST workshop #1 - 2023: Experience with flexible bus lines / on-demand transportation
17. mars 2023, 08:45 – 12:00 CET
Teams Meeting
Let’s discover together how “on-demand transport” is organised, how it works and how it is perceived by customers. Presentations (requires login): https://www.benchmarkingpublictransport.org/reports/055cc4f9-4368-41e8-b541-fb430e95fa4e
Details
tor. 09. feb.
BEST Analysis group meeting 2023
09. feb. 2023, 10:00 – 14:00
Teams
In the annual meeting, analysts from participating partner and member organisations, analyse the survey results. Based on the context and what has happened in each city/region they look into which factors that can explain the results.
Learn more

ABOUT US

BEST stands for Benchmarking European Service of public Transport and is a project that started in 1999 with the overall objective to increase the use of public transport in European urban areas.

Our objective is to strengthen the focus on customers' needs, demands and expectations and to establish a learning process among

public transport professionals.

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Clients